Privacy Policy

Privacy Policy

The protection of your personal data is an important concern for us. Below, we inform you about what data is collected when using our online shop and how it is processed.

1. Data Controller

Responsible for data processing on this website is:
Wanphathoo Saoyai
Dorf Nr. 16, Ban Khok Pho
Khok Sa-at, Prasat
Postal Code 32140
Thailand
Email: info@thailand-grosshandel.com

If you have any questions about data protection, you can contact us at any time via this email address or through the WhatsApp contact on our homepage.

2. Collection and Processing of Data During an Order

When you place an order in our shop, we collect the data you enter to process the purchase contract and deliver the goods to you. This includes:

  • First name and last name
  • Shipping and billing address
  • Email address (for sending the order confirmation and invoice)

The legal basis for this processing is the fulfillment of the purchase contract.

3. Transfer of Data to Shipping Service Providers

In order to deliver your ordered goods, we must pass your address data onto the responsible transport service provider. Depending on the origin and size of the goods, these are:

  • Deutsche Post / DHL
  • Hermes
  • Thailand Post (for direct shipping from Thailand)

These service providers process your data solely for the purpose of package delivery.

4. Data Processing for Payment (Bank Transfer / Wise)

We do not use any external, automated online payment providers such as PayPal or credit card processors. Payment is made by an independent bank transfer from the customer to our European business account at Wise. We do not store any bank or credit card details in our shop system. Upon transfer, we only see the data provided on the bank statement (name of the account holder, IBAN, reference).

5. Contact via WhatsApp

If you voluntarily contact us via the WhatsApp QR code or phone number provided on our homepage, WhatsApp (Meta Platforms Ireland Limited) will process your mobile phone number and the message content. This is done exclusively to handle and answer your personal inquiry.

6. Your Rights

You have the right to receive information about your stored personal data at any time free of charge, to request its correction, or to demand its deletion, provided that no statutory retention obligations prevent this.