Shipping & Delivery – Shipping Terms & Customs Information for Merchants To make purchasing and calculation as easy as possible for your business, we do not charge extra shipping costs – international shipping is already completely included in the wholesale price for every product! Please check the shipping label directly in the respective offer, as the delivery time for your business depends on it: 1. Items labeled "Shipping from Germany" These products are already stocked in our warehouse in Germany. Shipping to your store is handled safely and reliably directly after receipt of payment. Depending on the size and weight of the item, we select the optimal shipping method: Small items: Dispatched easily via Deutsche Post. Large and heavy items: Sent insured via Hermes (including shipment tracking). No customs duties and no hidden fees apply to these items. The goods will arrive at your business within a few days. 2. Items labeled "Direct Shipping from Thailand" These products (e.g., wholesale boxes for merchants) are packed by us on-site in Thailand and dispatched via the official Thailand Post. Please strictly observe the following B2B import conditions: Actual Delivery Times: Depending on the shipping method you select for the item, the following transport times apply: - Affordable Sea Freight (Surface Mail): Shipping by vessel standardly takes 8 to 12 weeks. Ideal for forward-looking inventory planning at a budget price. - Fast Airmail (EMS Express): Delivery by plane takes approx. 7 to 10 business days. Customs in the destination country take as long as they need for inspection – we have no influence over this process! Import VAT & Postal Fees: Since the commercial buyer becomes the official importer in the destination country, customs will demand the statutory import VAT (e.g., 19% on the package value in Germany). In addition, transport service providers charge a fixed service fee at your door (e.g., Deutsche Post currently €6.00) or applicable EU e-commerce customs flat rates for customs clearance. These costs must be borne 100% by the commercial buyer. We cannot change these state laws and postal fees! Disclaimer for Customs Issues: Our contractual obligation is fulfilled as soon as we properly hand over the package to Thailand Post and provide the tracking number. If national customs intercept, retain, or refuse the import of the shipment (e.g., in the case of herbal ointments/balms due to local medicine laws), this is entirely at the risk of the commercial buyer. In this case, no refund of the purchase price and no replacement will be provided.